Shipping and payment terms

Our Delivery Service Main Land UK ONLY

Our aim is to delight you with our delivery service and beautiful packaging. We have several postage rates for UK deliveries. For orders under £10.00 we charge £3.95. Over £10.00 we charge £2.95 for standard delivery and if you spend over £50, the postage is completely FREE!

If your order contains only pattern leaflets or Buttons, we charge a reduced rate of £1.50 (for up to 10 pattern leaflets).

Standard deliveries usually take 3-5 working days to arrive after dispatch but if you need your supplies even sooner.

If you have any problems at all, please contact us and we will do everything they can to make it right!

Our Delivery Rates

Delivery destination Order value Delivery cost

United Kingdom

(inc. Jersey, Guernsey and the Isle of Man) Over £50 Free

£10 to £50

Standard £2.95

Under £10 £3.95

Priority

Delivery £4.95

Patterns/Buttons Only

(up to 10) £1.50

* Although we always do our best, Priority is not a guaranteed 1-2 day service. Most orders arrive the next working day, but there may be some exceptions during extremely busy periods.

For exceptional orders which are unusually large and/or heavy, our delivery charges may be different. If this is the case, one of us will contact you before your order is finalised.

There are a few UK addresses, usually in remote locations, where unfortunately we cannot offer a Priority service. If you have bought an item with the Priority service but live at one of the following postcodes please allow some extra time for delivery.

Postcodes:

AB23, AB31, AB32, AB33, AB35, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BD24, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, CA10, CA11, CA21, CA22, CA5, CA6, CA7, CA8, CA9, DD6, DD9, DG13, DG2, DG3, DG4, DG7, DG9, EH34, EH35, EH36, EH41, FK14, FK17, FK18, FK19, FK20, FK21, FK8, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, JE1, JE2, JE3, JE4, KA18, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KY10, KY13, KY9, LA2, NE66, NE67, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH3, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH4, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PH8, PH9, TD10, TD11, TD13, TD15, TD2, TD3, TD4, TD5, TD7, TD9, TN6, TN7, ZE1, ZE2, ZE3.

Returns and Cancellations

You may return new and unused products within Twenty days of delivery for a full refund of the cost of the goods only. Please return products with appropriate packaging (the original, undamaged packaging is best) along with the delivery note – please let us know why you are returning the item. Please do get a proof of posting receipt just in case your parcel goes astray.

Faulty, defective or wrongly delivered goods will be fully refunded, including the original and return postage costs. This is only as long as the fault is not due to misuse, use against the manufacturer’s recommendations or reasonable wear and tear.

In addition to our own Returns and Refunds Policy: under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 calendar days upon receiving any goods to cancel your order. When cancelling an order you can only cancel the entire order, no partial cancellations will be accepted. Where you exercise this statutory right to cancel, we will fully refund the price paid for the goods and the original delivery costs. The refund will be paid to you once we receive the goods in re-saleable condition. In all cases of cancellation, the notification to us must be made in writing (e-mail counts as in writing) within 14 calendar days of you receiving the goods and should include the order number and details of the claim. Your email, letter or fax will be deemed to have been received by us on the date you send it. The goods must be sent with their original, undamaged packaging and the original invoice.

If you have a problem or need some advice please get in touch; you can call 01536 350171 (Mon – Fri 10am – 4pm) or email, Facebook etc.

If you are resident in the European Union, the following European Commission online dispute resolution platform is available to you as a framework for extrajudicial settlements of disputes arising from online contracts:http://ec.europa.eu/consumers/odr/

A Chain of Smiles Terms and Conditions for Sale of goods online

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern A Chain of Smiles’s relationship with you in relation to this website.

These terms and conditions regulate the business relationship between you and us. If you offer or accept our offer for any goods, our contract is in the terms set out below.

We are: OnlineShop@Ketteringembroidery.co.uk

Our address is: A Chain of Smiles, Unit 3 Westside, Newport Industrial Estate, Launceston Cornwall UK

You are: The Customer

The terms and conditions

1. Definitions

In this agreement:

“Carrier” means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.

“Goods” means any goods we offer for sale.

“Order” the telephone call, letter, fax, website order or e-mail from you detailing the Goods to be ordered

“Written Material” means any informational material published by us in any medium with a view to providing information to our customers or prospective customers.

2. Our contract with you

2.1. We may accept your order by telephone call / letter / website/ fax/ e-mail confirmation. Our message may also confirm details of your purchase and tell you when we shall dispatch your order. Our acceptance is when our contract is made.

2.2. The price of the Goods shall be the price ruling at the date of order.

2.3. If we do not have the Goods you order in stock, we will offer you alternatives or place on back order for you. If this happens, you may:

2.3.1. accept the alternatives we offer;
2.3.2. wait for the Goods you ordered to come in stock
2.3.3. cancel your order;
2.3.4. leave the order valid but tell us to omit the out-of-stock item.

3. Price and Payment

3.1. You must pay us the full price of your order before we will send any part of it.

3.2. No payments shall be deemed to have been received until we have received cleared funds.

3.3. All prices include VAT and are exclusive of all costs or charges in relation to loading, unloading, carriage and insurance.

3.4. Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

3.5. Any details given by us in relation to exchange rates are approximate only and may vary from time to time.

3.6. You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.

4 Information you give us

4.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.

5 Delivery

5.1 Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.

5.2 If we are not able to deliver your goods within 30 days of receipt of payment for your order, we shall notify you to arrange another date for delivery.

5.3 We may deliver the goods in instalments if the goods are not available at the same time for delivery.

6 Taxes, duties and import restrictions

6.1 We have no knowledge of, and no responsibility for, the laws in your country of residence.

6.2 You are responsible for purchasing Goods that you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence.

7 Disclaimers

7.1 We may make improvements or changes to our Written Material or to any of the Goods, at any time and without advance notice.

7.4 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.

7.5 Except for a claim for personal injury, in any claim against us our liability is limited to the value of the goods you have purchased in the contract that is the subject of the dispute.

8 Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of the Goods, or the infringement by you, of any intellectual property or other right of any person.

9 Rights of third parties

Nothing in this agreement shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

10 Severability

If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

11 No Waiver

No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

12 Dispute Resolution

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing litigation.

13 Force majeure

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees, contractors, suppliers and all those involved in the supply chain to A Chain of Smiles

14 Governing Law

This Agreement shall be governed by and the parties submit to the jurisdiction of the English Courts.

Terms & Conditions for use of the Website.

Whilst every effort is made to ensure that the website and content are both accurate and error free, A Chain of Smiles recognises that errors may occur. In the event of such an error, we may attempt what actions we are able reasonably to correct the problem.

By viewing this website and/or downloading any content, you agree to be bound by the following terms and conditions (“Terms of Service”). If you do not agree to these terms, you must not use this website.

You agree not to copy, distribute or imitate any of the artwork, content, or other media contained in this website. Also, you agree to not attempt to reverse engineer, misuse, or damage any part of the website or the server infrastructure. You may not use any part of this service in a way that may be illegal, either by English law, or within the jurisdiction where the site is being accessed from. You also hereby acknowledge that A Chain of Smiles owns the Intellectual Property rights to all materials within this website and any additional content or media provided by A Chain of Smiles, unless otherwise specified.

This site is created and operated by A Chain of Smiles, situated in the UK. A Chain of Smiles, and the management thereof, make no warranty that the material on or available through this site is suitable for use in any other country. If you are accessing from any other country, it is the user’s responsibility to ensure that they comply with any local laws that may be applicable. You agree to use the site in the manner for which it was intended and following instructions as and when they are provided.

Use of this site and any services contained therein are at the sole discretion of A Chain of Smiles and its management. While we endeavour to ensure the website is available at all times, we reserve the right to modify or terminate all or any part of the service at any time, and for any reason, without notice and without liability. We reserve the right to change the terms of service at any time without notice. It is the user’s responsibility to ensure that they have read the terms and conditions that currently apply.

This website may contain links to other websites. A Chain of Smiles makes no guarantees, representations, or warranties about those sites or the content therein.

A Chain of Smiles shall comply with all applicable regulations pertaining to Data Protection within the UK.

A Chain of Smiles disclaims any and all responsibility, liability, representations, warranties, or any other terms, express or implied, for the accuracy, legality, operability, availability, merchantability, non-infringement, or completeness of any part of the content upon this site. Furthermore, A Chain of Smiles disclaims any responsibility for any harm, loss, or damage resulting from viewing or downloading any media from this site, or linked to by this site.

A Chain of Smiles makes no warranty that this site, any content, or the servers used, are free of viruses or other harmful media. You assume all responsibility for any necessary servicing, repair, and/or correction that may result.

This website, and all products, materials, and information provided by A Chain of Smiles, are provided ‘As is’, with no warranties whatsoever. Under no circumstances will A Chain of Smiles be held liable to any user, for any damages resulting from the use or misuse of the services provided.

You may not transfer or delegate any rights, permissions, or responsibilities as set out in these terms to any other person without express written permission from us.

Some countries may disallow the exclusion of implied warranties, so the above exclusions may not apply.

These terms do not affect your statutory rights as a consumer, and these terms and conditions are governed by English law. Any dispute connected with A Chain of Smiles will be subject to the exclusive jurisdiction of courts of England and Wales.

Copyright & Trademarks

All content on this site, unless otherwise specified, is copyright A Chain of Smiles

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly, confidentially, and effectively.

Privacy policy

OUR APPROACH

A Chain of Smiles takes the privacy of its users seriously. Below we set out our privacy policy, which governs the way in which we process any personal information that you provide to us. If we decide to change our privacy policy for the website, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

You can access our home page and browse our site without disclosing your personal data, apart from the information collected by cookies that we use (please see below).

WHO MAY PROCESS DATA

Personal information will only be collected with your consent.

Your personal information (which includes your name, address and any other details you provide to us which identify you as an individual) may be processed both by us and by other companies within our group. Please refer to Section 11 in our Terms and Conditions for additional information.

PURPOSE OF PROCESSING

We will use your information for the purpose of administering our relationship with you, such as fulfilling orders placed by you; processing any other transactions authorised by you; informing you of special offers; undertaking product or customer research/development and providing other marketing information to you which we think you may find of interest. If you do not wish to receive any marketing information you may request that your details are excluded from any promotional activity by sending an e-mail to the onlineshop@project1-ppk833d7l7.live-website.com.

Your personal information shall not be used for any other purposes and shall not be disclosed to any other organisations, other than prescribed under Section 11 of the Terms and Conditions.

COOKIES

We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data apart from for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.

SECURITY MEASURES

We have implemented security policies, rules and technical measures to try to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. However, we cannot guarantee the protection of your personal data as due to the nature of the internet, the website is theoretically accessible by any user of the worldwide web. You should be aware that when you disclose personal information on the website, it may be collected by another user and may result in unsolicited messages from other internet users.

ACCESS TO YOUR PERSONAL INFORMATION

You have a right to request a copy of the personal information the company holds about you (in return for a small fee) and to have any inaccuracies corrected. Please address requests to onlineshop@project1-ppk833d7l7.live-website.com.

CHILDREN

We do not intentionally collect personal information from children without prior permission from parents or guardians. We urge children under 18 years of age to check with their parents or guardians before using the internet, as usage will often result in personal information being collected.